More Than Merch: Why Long-Term Relationships Are at the Heart of What We Do

At Initial Incentives, 90% of customers return because we focus on lasting partnerships, not just products...
Two employees analysing a product from a long term customer, checking the quality of the branded merchandise created.

At Initial Incentives, we know great merch does more than just look good; it builds connections, tells stories, and creates lasting impressions. But for us, it’s not just about creating standout products; it’s about creating lifetime relationships with our clients.

We’re proud to say that over 90% of our customers place multiple orders with us. That’s not by chance; that’s by design.

Why? Because merch done right doesn’t just show up… it sticks around.

For over 40 years, we’ve partnered with brands across industries and across the world, not just to deliver products but to become an extension of their team. We take the time to understand our clients, their goals, and their audience so that every piece of merch we create has meaning and impact.

Trust is built over time. And so are we.

Here’s what keeps our clients coming back:

  • Expertise that makes a difference: 40+ years of industry insight means we know what works and what doesn’t.
  • A truly global reach: Our merch solutions are trusted in 55 countries worldwide.
  • An end-to-end experience: From creative ideas to delivery, we handle it all, making merch easy, seamless, and stress-free.
  • Real relationships, not transactions: Over 1,000 businesses trust us with their merchandise needs.

Merch is just the start.

To us, every project is an opportunity to build something bigger, a partnership based on trust, creativity, and results. It’s why brands stick with us and why we love what we do.

If you’re looking for a merch partner who is there with you at anytime, not just the next order, let’s talk.

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