About Us

Frequently Asked Questions.


There is no minimum order quantity or value at Initial Incentives. However to provide accurate information on products that will suit lower order quantities, contact us to discuss your requirements.

Reaching us is easy at Initial! That’s why we have as many options as possible to reach an expert:

Whichever method you choose, rest assured that our team is dedicated to understanding and meeting your needs effectively. We look forward to hearing from you and assisting with your requirements.

Once we have confirmed your requirements, we will have a quotation delivered to your inbox within 24 hours.

As we offer a personalised service, please contact us if you would like to place an order. We will then review your requirements, and suggest the best solutions or products that suit your budget. You can use the contact form, which will be directly handled by one of our account managers, give us a call, or request a scheduled online call if that suits you better. If you’ve found products in our online catalogue that you would like, let us know the product code and we can make sure we include these in the quote.


We are always looking to see how we can move further towards a sustainable future with branded merchandise. We offer sustainable options for almost all of our product ranges now as we recognise the need to ensure we are leading the way by encouraging sustainable choices. With this we also have teamed up with DPD to have all of our UK shipments shipped with electric vehicles and we are moving in the right direction to make our shipping globally more environmentally friendly too. Find out more about our sustainable solutions.

Here at Initial Incentives we provide free plain samples on request. Just let us know what you’re looking for, and we will have samples shipped to your office or your home address if you prefer. We also have a sample button on our product pages where you can request samples directly.

Yes, we offer bespoke options and product development services tailored to your specific requirements. Our team is experienced in collaborating with clients to create custom solutions that meet their unique needs. Whether you’re looking for personalised designs, custom functionalities, or entirely new product development, we’re here to assist you every step of the way.

To discuss your bespoke product needs or product development projects, please contact our sales or customer service team. We’ll work closely with you to understand your vision, requirements, and objectives, and then develop a tailored solution to bring your ideas to life.


Yes, if you have full designs you’d rather use, we can apply these to the products as long as you provide them in the correct format – AI, Vector, PDF, or EPS file.

There are no costs associated with using our design team.

Once the go ahead has been given, our production team will be in touch to confirm artwork before the products go into production. In order to move forward with your order we would require the artwork you would like to have on your products in an AI, Vector, PDF, EPS file.

Distribution & Fulfillment

Your account manager will keep on top of tracking your deliveries to ensure they get there on time, they can send you tracking links to ensure you can receive your packages with ease.

We use a range of couriers, and will select the most suitable for your order. It will be one of the following: Royal Mail, DPD, DHL, FedEx.

We ship worldwide, and have an extensive logistics network which reduces the cost of international distribution. Costs will depend on individual needs, we can provide a free quote once you enquire.

Yes, as we hand package boxes and gift bags, if you’d like us to add a leaflet or gift card for example, we can do this as long as we receive the items in advance of packing and they fit within the selected package.

Warehousing & Storage

Webstores are an online platform where you can showcase and sell a range of pre-selected products that promote your brand identity,  you will essentially have your own branded merchandise online shop. Orders from these online stores can be handled by us, and distributed from stock, cutting out the hassle of multiple individual orders.

Yes, we offer storage and warehousing for our customers that choose to have a webstore and would like to keep a selection of stock available for employees or customers to order as and when needed. Our team can discuss how much space you may need, and the costs involved. It often works out more cost effective than placing multiple orders for those that use a lot of branded merchandise.


If a product is faulty, or you are not happy with the quality we can review and issue a refund if there is no alternative. If a product is personalised, we do not accept general returns as they cannot be re-used or returned to the manufacturer.

Contact your account manager in the first instance, they are there to make your experience as smooth as possible and make sure we maintain a long-term relationship with all of our clients.

Yes, if you are not 100% satisfied with your merchandise please get in touch with your account manager who will ensure they do their upmost to rectify any issues.

Ready to get started?

Our team will directly be in touch to help find your merch solutions.

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