Company: Initial Incentives Ltd
Registered Address: Unit 16, Apex Business Centre, Boscombe Road, Dunstable, Bedfordshire, LU5 4SB
Company Number: 02183201
These Terms and Conditions govern your use of the Initial
Incentives Ltd website. By accessing or using this website, you agree to comply
with and be bound by these terms. If you do not agree with these terms, you
should not use this website.
2. About Us
Initial Incentives Ltd is a company registered in England and Wales. We provide branded merchandise, promotional products, and related services to businesses and organisations.
All content on this website, including text, graphics,
logos, images, and design elements, is owned by or licensed to Initial
Incentives Ltd unless otherwise stated. Content may not be copied, reproduced,
distributed, or used without prior written permission.
Product images, descriptions, and specifications are provided for general guidance. Colours, materials, and product details may vary depending on manufacturing processes and supplier specifications.
Initial Incentives Ltd reserves the right to change product information without notice.
Any quotations provided via the website, email, or other
communication are subject to confirmation and acceptance by Initial Incentives
Ltd.
Orders are subject to product availability, artwork
approval, and agreed specifications. Separate commercial terms may apply to
individual orders.
Prices displayed on the website are indicative and may
change without notice. Final pricing will be confirmed as part of a formal
quotation or order confirmation.
Clients are responsible for ensuring that all artwork, logos, text, and design elements supplied to Initial Incentives Ltd are accurate and approved for production.
Clients must:
Once artwork has been approved by the client, Initial Incentives Ltd cannot accept responsibility for errors that were present in the approved proof.
Production and delivery lead times are estimates and may vary depending on product type, supplier availability, and order specifications.
Lead times normally commence once artwork approval and order confirmation have been received. While Initial Incentives Ltd makes reasonable efforts to meet agreed timelines, delays caused by suppliers, logistics providers, or circumstances outside our control may occur.
If goods are received damaged or defective, the client must
notify Initial Incentives Ltd within a reasonable timeframe after delivery.
Where products are confirmed to be faulty or not supplied in
accordance with agreed specifications, Initial Incentives Ltd will work with
the client to arrange appropriate remedies, which may include replacement,
repair, or credit where appropriate.
Returns of customised or branded products may not be
accepted unless the goods are defective or incorrectly supplied.
Clients warrant that they have the legal right to use any
logos, trademarks, brand names, or copyrighted materials supplied for use on
promotional products.
Initial Incentives Ltd shall not be liable for any claims
arising from the unauthorised use of intellectual property provided by clients.
12. Payment Terms
Clients warrant that they have the legal right to use any logos, trademarks, brand names, or copyrighted materials supplied for use on promotional products.
Initial Incentives Ltd shall not be liable for any claims arising from the unauthorised use of intellectual property provided by clients.
Where Initial Incentives Ltd agrees to hold stock on behalf
of a client for staged delivery or call-off orders, storage arrangements will
be agreed in advance. Unless otherwise agreed in writing, goods should be
called off within a reasonable timeframe.
Initial Incentives Ltd reserves the right to charge
reasonable storage fees for goods held beyond the agreed period or to arrange
delivery of remaining stock where storage capacity is required.
Clients remain responsible for payment for all goods
ordered, including items held in storage.
Deliveries may be made using third-party courier or
logistics providers. While Initial Incentives Ltd will make reasonable efforts
to ensure safe and timely delivery, the Company cannot accept liability for
delays, loss, or damage caused by third-party carriers beyond the level of
compensation available through the courier service.
Where damage or loss occurs in transit, clients should
notify Initial Incentives Ltd as soon as possible so that a claim can be raised
with the courier.
Initial Incentives Ltd shall not be liable for delays or
failure to perform obligations where such delay or failure results from events
beyond its reasonable control. These events may include but are not limited to
natural disasters, supplier failures, transport disruptions, industrial
disputes, pandemics, or government restrictions.
This website may contain links to third-party websites for
convenience. Initial Incentives Ltd is not responsible for the content,
availability, or practices of those websites.
Initial Incentives Ltd makes reasonable efforts to ensure
the information on this website is accurate and up to date. However, we do not
guarantee that the website will always be available, error-free, or free from
viruses.
To the fullest extent permitted by law, Initial Incentives
Ltd shall not be liable for any loss or damage arising from the use of this
website.
Use of this website is also subject to our Privacy Policy,
which explains how personal information is collected and used.
Initial Incentives Ltd may update these Terms and Conditions
from time to time. Continued use of the website after changes are made
constitutes acceptance of the updated terms.
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: March 2026
